Service & Support

Now more than ever, medicine needs technology

With GE HealthCare you have now the possibility to access to GE HealthCare clinical and technical experts during the lifecycle of your system. Having your system connected will benefit you in several ways:

Help save time:

• By minimizing downtime with fast access to GE HealthCare experts
• 30% of issues on an ultrasound system are repaired remotely and often 3 times quicker*
• If your ultrasound cannot be repaired remotely, 90% of issues are resolved on the 1st visit*

Make full use of your console’s capabilities with clinical support

Keep your ultrasound system up to date:

• With the latest break through technologies thanks to remote software upgrades
• With the latest security features thanks to OS patches installed remotely

Optimize your ultrasound fleet

• Maximize asset utilization and budget management
• Keep an eye on equipment maintenance with iCenter™

The privacy and security of your practice and your patients is controlled. We follow GDPR law and we are ISO 27001 certified

To benefit from these services, your system must be connected. Now if you own one of these systems:

• Versana Active
• Versana Balance
• Versana Premier

Please follow these steps to connect your system:

Step 1 Network Settings

Step 2 If you are located in Spain or Portugal please follow the instructions of this video

Step 2 If you are located in any other country please follow the instructions of this video

Click here to get access to these videos also in Spanish, Polish, Geman, French

If you need support or have any questions, please contact us: